PRIVACY POLICY

Effective Date: January 2025
Last updated: May 2025

At Unleashed Performance, we are committed to safeguarding your data. This Privacy Policy outlines how your personal information is collected, used, and protected in accordance with our broader Data Protection Policy and our obligations under GDPR compliance. This document serves as our official privacy notice and applies to all visitors and users of https://www.unleashedperformance.co.uk and https://www.unleashed-training.co.uk.

We believe in transparency, and this Privacy Policy will help you understand how we handle personal data and your rights as a data subject under applicable laws.

1. What We Collect
2. How We Use Your Information
3. Advertising & Analytics
4. Cookies
5. Do Not Track
6. Your Rights (UK & EEA)
7. Data Retention
8. Changes
9. Contact Us

1. What We Collect

Device Information

Examples: IP address, web browser type, time zone, cookies, pages visited, search terms
Purpose: Analyse behaviour and improve performance
Collected via: Cookies, tags, pixels, log files
Shared with: Shopify and third-party analytics platforms

Order Information

Examples: Name, billing and shipping address, email address, phone number, payment method
Purpose: Process orders, prevent fraud, contact customers
Shared with: Shopify and our delivery partners such as Royal Mail, DPD, or Evri

Customer Support

Examples: Contact history, messages, requests
Purpose: Resolve issues and track communications
Shared with: Internal teams and Shopify (when relevant)

All data is handled in accordance with this Privacy Policy and our internal Data Protection Policy.

2. How We Use Your Information

To process and deliver your orders
To communicate with you effectively
To improve our website and services
To ensure GDPR compliance is met
To keep your data secure and fraud-free

We do not sell your personal information.

3. Advertising & Analytics

We use third-party tools like Google Analytics and Facebook Pixel to analyse behaviour and serve personalised ads.

Google Analytics

Behavioural Advertising

4. Cookies

Cookies enhance user experience and help us understand how we handle personal data in practice. You can manage cookies via your browser settings.

To learn more about cookies, visit http://www.allaboutcookies.org.

5. Do Not Track

We do not currently respond to “Do Not Track” signals due to a lack of industry standardisation.

6. Your Rights (UK & EEA)

As part of our GDPR compliance, you have the right to:

Access, update, or delete your personal data
Request portability of your data
Object to processing or request restriction

You may also file a complaint with the ICO: https://ico.org.uk/make-a-complaint/.

7. Data Retention

We retain your data only for as long as necessary for the purpose for which it was collected. For full retention details, see our internal Data Protection Policy or request a copy of our privacy notice.

8. Changes

We may update this Privacy Policy at any time. Changes will reflect our ongoing commitment to privacy and may relate to services, law, or best practice updates. Any such changes will also apply to our published privacy notice.

9. Contact Us

For any questions about this Privacy Policy, how we handle personal data, or to request a copy of our Data Protection Policy, contact us:

Email: support@unleashedperformance.co.uk
Post: Unleashed Performance, Unit 1 Marcus Close, Reading RG30 4EA, United Kingdom